As we prepare ourselves to give you the best possible care during the coronavirus pandemic, we have made some significant changes to out appointment systems. These changes have been recommended by NHS England and we are responding to protect our vulnerable patients and to keep our staff healthy so that they can continue to help you.
We need to concentrate on helping the sick and vulnerable with whatever resources we have. The government’s isolation advice applies to our staff so we are expecting significant staff shortages. We will respond as best as we are able. Please understand we will not be able to ensure that you speak to your usual doctor or nurse.
If you believe you may have coronavirus please use 111.nhs.uk for advice or the 111 phone line if you do not have access to the internet. For other URGENT medical problems or if you have been advised to call us by 111 please call the surgery – we will take your details and a Doctor or Nurse will call you back to arrange care on the same day. As always only call 999 in an EMERGENCY.
Please ensure we have the correct contact details and do your best to be available to take the call. We will do our best to manage your problem over the phone or via a video call as we try to dramatically reduce the number of patients who come to the surgery. If you do need to be seen face to face the doctor or nurse will make the necessary arrangements.
FROM MONDAY 23RD OF MARCH PLEASE DO NOT COME IN TO ANY OF OUR SURGERY BUILDINGS UNLESS YOU HAVE A BOOKED APPOINTMENT OR TO ACCESS COHENS’ PHARMACY OR THE DISPENSARIES IN TETBURY OR KEMBLE.
We will separate any patients who do need to be seen face to face into the following clinics and the person booking your appointment will give you instructions on where to go:
RED: For patients with symptoms of infection: Fever, cough, sore throat, shortness of breath.
AMBER: For patients with other medical problems and no symptoms of infection.
PURPLE: Will be a separate clinic for well but vulnerable individuals who need ongoing routine care. This will include: Maternity care, Baby checks, Baby Immunisations, INR blood tests, certain injections for people with cancer, contraception clinics. These clinics will be held in a separate site in our South Cerney branch surgery, we recognise this involves asking many of you to travel further than you are used to for care. It will allow us to provide your care in an environment which will be kept separate from patients who may have coronavirus. If you have an appointment at the Purple Clinic and you develop even mild symptoms of new cough, sore throat, fever or shortness of breath PLEASE DO NOT ATTEND THIS CLINIC and contact the surgery for advice.
For any other queries please try not to use our limited phone lines, you can ask a Doctor, a Nurse or a Receptionist any question via our website www.phoenixhealthgroup.co.uk and we have prioritised responding to these as quickly as we possibly can.
We know that these are very stressful times for all of you and we will do our very best to help. In turn please recognise that our staff have all the same worries and fears and that the best thing we can all do is support each other.